Sales Information and Policy.


Payment Information

The store uses the Paypal system which accepts Paypal accounts as well as Visa, MasterCard, and Discover Card, credit cards. You DO NOT need to be a Paypal member to use the system. Click the buttons on the product page to select the item and you will be directed to the Paypal Secure Socket Layer server to take your information.

Your Personal Check or Money Order are also welcome. Please place your order by phone or contact us by email.

Hours: Monday - Friday 10:30 AM- 6:00 PM Mountain Standard Time.


Technical Support

If you have any questions please contact us by telephone or email.


Shipping

To calculate the shipping cost select the item(s) that you are interested in and insert your zip code or equivalent into the shopping cart "estimate shipping and tax box" and press calculate. Using this method you can accurately calculate the cost without entering any other information.

We ship items via FedEx, UPS and USPS shipping. If you include your e-mail address when ordering, we will e-mail you with your shipments carrier and tracking number. Inside USA you can expect your items in 3-10 working days.


International Shipping

We regularly ship to the EU, Canada, UK, Australia, and New Zealand. In the past 15 years we have shipped to almost every country in northern hemisphere.

The Shopping Cart calculates International shipping as above.

Shipments outside the USA will require Customs Clearance in your home country. Customs clearance can take from 1 to 3 weeks depending on the speed of your Customs department.

Shipments outside of the USA you will likely be subject to import taxes. At the time of the delivery the courier could ask you to pay for the import taxes. We are not acquainted with the amounts that will be charged for import taxes. For information about the amount of taxes, please contact the Customs and Excise Departments in your country.

It is very important to understand that if you do not pay the taxes or respond to requests for information by your Customs Department, your shipment may be seized and kept by the Customs Officials.


Damaged Shipments

Any damage to your box and/or its contents from shipping should be reported directly to the freight carrier. Indicate "DAMAGED" on shipping documents when you sign for the shipment. KEEP the shipping carton. Contact us for assistance. We are not responsible for shipping damages.


Return/Exchange Policy

Parts can NOT be returned/exchanged once installed.

The return/exchange of parts can be made within 7 days of receipt with prior approval ONLY. You MUST CONTACT US before returning any item. Items returned without prior authorization WILL NOT be accepted or credited. All parts must be returned in new condition. Shipping costs will be paid by the customer and all returns are subject to a 20% restocking fee. Discontinued or closeout items CAN NOT be returned. Once a return authorization number is issued, the return items must be shipped to us within 7 business days.

The return authorization number must be displayed on the outside of the return-shipping box. Returns must include the customers written name, address, phone number, and reason for the return. Parts must be returned undamaged, and in the original packaging. All returns are subject to inspection for damage, improper packaging, and missing parts.